Privacy Policy

1 Who We Are

BrightCore Electrical Services is an electrical contracting business based in Bradford, West Yorkshire. We provide domestic and commercial electrical services across West Yorkshire, including installations, fault finding, EICR certificates, and emergency call-outs.

We are the data controller for personal information collected through this website. You can contact us at:

2 Information We Collect

We may collect the following types of personal information:

• Contact details — your name, phone number, and email address when you submit an enquiry, contact form, or quote request.
• Property information — your address or postcode and details about the electrical work required, so we can provide accurate quotes.
• Communication records — records of emails, calls, or messages you send us.
• Usage data — anonymous information about how you browse our website (pages visited, time spent), collected via cookies.

We do not collect sensitive personal data (such as health information or financial data beyond what is necessary for invoicing).

3 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for electrical work.
• Schedule and carry out electrical services at your property.
• Send you relevant information about your job, including confirmations and follow-ups.
• Improve our website and services based on anonymous usage patterns.
• Meet our legal obligations, including those related to electrical certification (e.g., Part P notifications).

We will never sell your personal information to third parties or use it for unsolicited marketing without your consent.

4 Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract performance — to fulfil a quote request or carry out agreed electrical work.
• Legitimate interests — to respond to general enquiries and improve our services.
• Legal obligation — to comply with Building Regulations (Part P) and other statutory requirements.
• Consent — where you have explicitly agreed, for example subscribing to updates.

5 Sharing Your Data

We do not sell or rent your personal data. We may share it only in the following limited circumstances:

• Regulatory bodies — we are required to notify NAPIT and Building Control of notifiable electrical work under Part P of the Building Regulations.
• Service providers — trusted third-party tools we use to operate our website or business (e.g., email hosting), who are contractually bound to keep your data secure.
• Legal requirements — if required by law, court order, or to protect our rights.

Any third parties we share data with are required to process it in accordance with UK GDPR.

6 Data Retention

We retain your personal information only for as long as necessary:

• Enquiry and quote data is kept for up to 12 months after your last contact with us.
• Customer and job records are kept for up to 6 years for accounting and warranty purposes.
• Electrical certificates and Part P records may be retained for up to 10 years as required by regulation.

After these periods, your data is securely deleted or anonymised.

7 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete information.
• Right to erasure — request deletion of your data where there is no legitimate reason for us to continue holding it.
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a commonly used, machine-readable format.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8 Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site. We use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — anonymous data on page visits and user journeys, helping us improve the site experience.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of the website.

9 Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data is restricted to those who need it to carry out their duties.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please get in touch: